![]() A study by McKinsey found that reps are already spending almost 30 percent of their billable time using email and calendar software. Sales reps use Outlook and they use Salesforce. That’s what Salesforce for Outlook was designed to achieve, and while things have changed from a technical perspective, that basic need is as relevant as ever. Every business finds itself juggling multiple applications and legacy software systems, trying to optimise what’s there while taking into account human factors and resistance to change.Īmid all this, having your CRM system and your main email and personal information system “talking” to each other is absolutely essential. While Salesforce for Outlook as a web tool is becoming obsolete, Salesforce for Outlook as a concept is as relevant as it has always been. How does Salesforce For Outlook Help Businesses? In business, theory and practice do not always correspond, but more on that in just a moment. The retirement of Salesforce for Outlook is therefore an inevitability, as realistically, users have had ample time to migrate to newer versions of software and there should, at least in theory, be very few users out there who are using obsolete and unsupported versions of Internet Explorer that are 10 years old or more. ![]() IE11 was replaced by Microsoft Edge in 2015, and Microsoft will be ending all support this month. Salesforce Outlook integration is a solution designed to support those using IE11 and its predecessors. The reason is that as our operating systems and web browsers have evolved, the software has edged towards obsolescence. Two years ago, the developers moved Salesforce for Outlook to “maintenance only” and in June 2024,, it will be retired completely. Salesforce for Outlook is a native application that effectively acts as a bridge or connector between the two pieces of software, allowing seamless communication between the two in terms of customer contact details, emails, calendar information and lots more. Microsoft Outlook, meanwhile, is the preferred email and personal information client for thousands of small and medium sized businesses worldwide. ![]() Initially launched around the turn of the millennium, Salesforce is marketed as the most popular CRM solution on the market for small and medium sized businesses. ![]()
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